Returns & Cancellations

Return of goods / cancellation

Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund less a delivery charge will be offered provided the goods remain in good condition and the request to cancel is received in writing. All bottles must be unopened and in the same condition in which they were supplied. The customer is liable for the initial delivery cost and return delivery cost to our warehouse.

All refunds will be issued within 28 days of the goods being received back to our warehouse.


  • A 50% deposit is required to make a booking and the remaining 50% balance is required 30 days before arrival.


Group Bookings & Private Tours (Bookings +10 guests)

  • For groups of 10 or more people, free cancellation applies up to 7 days before departure.
  • Cancellations or changes received less than 7 days before tour, 100% cancellation fee will be charged.

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